FAQs

If you have any questions about the ballot to take part in the Armistice procession, you can contact the organisers on armisticeprocession@culture.gov.uk. However, some Frequently Asked Questions that may be of help are below.

You can also download the Frequently Asked Questions in PDF format.

The Ballot

The public ballot for tickets is now closed, and all entrants will be informed of the results by 20 August.

If you would like to be added to the waiting list for tickets, you do so by emailing the team. Please note that there is no guarantee that those on the waiting list will receive tickets.

All ballot entrants will be informed of the result by e-mail by 20 August 2018. Please keep an eye on your e-mail account, and any associated “Junk mail” folders for this update. If you have not received an e-mail by this date please let us know via: armisticeprocession@culture.gov.uk

You do not have to be a direct descendant, or be a veteran, to enter the ballot for tickets. We would be interested to hear about your personal connection to, or interest in the First World War, and what the day means to you when you submit your application. This information will not be used in the ballot selection process.

You can cancel your application at any time by contacting us at armisticeprocession@culture.gov.uk.

It is important that the information you supply in your application are correct. Should these change, it is important that you let the organisers know straight away. You can do this by emailing us at armisticeprocession@culture.gov.uk.

Due to the high demand for tickets, the fairest way of allocating places is via a random ballot. If you are unsuccessful, there is still a wide range of other events taking place on the day, and other ways you can get involved.

The ballot is drawn at random, with no preference given to any one entry over another. It is not based on date of entry, location or special circumstances. All valid entries received by the organisers are included.

Because of anticipated high demand, and limited numbers of places available, tickets will be distributed in pairs or singly only. Whilst we cannot accept group applications, those ticket holders wishing to attend together may of course do so, although we cannot guarantee that you will be kept together throughout the day.

The Procession

Participation in the event is on a ticket only basis, and those without tickets will not be allowed to take part in any part of the procession. Whitehall will reopen later in the afternoon, so members of the public will still be able to access the cenotaph later in the day if they wish to pay their own tribute.

The route will cover approximately 2,000m, and applicants should consider whether they are capable of covering this distance unassisted. Due to the nature of the preparations there will only be limited seating available for participants beforehand, and participants may be required to stand for some time whilst the groups form-up prior to starting the procession.

Participants should expect to arrive at around 9:00 in the morning, and to have finished by around 13:45. The procession itself will take approximately 30 minutes. If you feel that you may struggle, there are lots of other ways to get involved. If you have any questions or concerns you can always ask us via email at armisticeprocession@culture.gov.uk.

Facilities will of course be in place to allow guests with disabilities to participate, and further information regarding these facilities will be supplied directly to ticket holders, along with full joining instructions. If you have any questions about participation you can always get in touch via email at armisticeprocession@culture.gov.uk.

Participants may bring a wreath with them as part of their participation. Bespoke “Thank You” wreaths will be available from the Poppy Appeal, and more details of how to order will be released to successful applicants. Due to the large number of wreaths expected, these will then be passed over to event volunteers during the procession, to be laid at the Cenotaph.

Full details of ticket holders should and should not bring with them will be issued closer to the event. We would advise applicants to dress appropriately for the nature of the event, and the weather conditions likely in November.

Travel to the event

Facilities will be in place to allow guests with disabilities to participate, and further information regarding these facilities will be supplied directly to ticket holders, along with full joining instructions, once the results of the ballot have been announced.

This will include full wheelchair access to the accreditation and form-up area, and accessible facilities.

Full joining instructions will be sent to successful applicants, detailing exactly what they need to do on the day. We would advise applicants to plan on arriving in central London between 09:30 and 10:30 on Sunday 11 November. Participants should be finished and able to depart from around 13:30.

Data Protection

The Department for Digital, Culture, Media and Sport (DCMS) is responsible for how the information you provide is stored and processed. Information is being collected and processed by DCMS, via our ticketing agent SEE Tickets, for administrative purposes in relation to a commemorative event on 11 November 2018, to mark the centenary of the Armistice. Details submitted will only be shared with those third parties that are directly involved in the organisation and administration of the event, and may include, but are not limited to, UK Police forces and an events management company.

Your personal data is being processed in compliance with Article 6(1)(a) of the General Data Protection Regulation (“GDPR”). All information will be processed in compliance with the Data Protection Act 2018 and GDPR.

Your information will be retained for one year after the event for administrative purposes, after which it will be destroyed. DCMS undertakes to keep your data secure and only to process it for the purposes described in this notice. 

DCMS will not disclose any information you provide unless required to do so by law in accordance with access to information regimes (the Freedom of Information Act 2000, the Data Protection Act 2018 and the Environmental Information Regulations 2004, GDPR).

If you have any concerns about how the department is handling your personal data, you may contact the department’s Data Protection Officer (DPO). They can be contacted at the following postal and email addresses:

Paulina Jedwabska,
Data Protection Officer,
Department for Digital, Culture, Media & Sport
100 Parliament Street
London
SW1A 2BQ

dcmsdataprotection@culture.gov.uk

You have the right to lodge a complaint with the independent Information Commissioner (ICO) if you think we are not handling your data fairly or in accordance with the law. You can contact the ICO at https://ico.org.uk/, by telephone (0303 123 1113) or in writing:

Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.

You also have the following rights:

(a) to know that we are using your personal data
(b) to see what data we have about you
(c) to ask to have your data corrected, and to ask how we check the information we hold is accurate
(d) to ask to have your data deleted at any time
(e) to withdraw your consent for our processing of your data at any time.

By entering the ballot applicants are  confirming that they have read and understood these terms and conditions and agree with its terms, in consenting to having their personal data processed in the manner described.